Returns Policy

Last Updated: June 24, 2025

At Gmatador, we believe that shopping online should be worry-free. That’s why we’ve built a return process that’s customer-first, straightforward, and flexible.

Need to Make a Return?

We get it—things don’t always go as planned. If you’re not satisfied with your order, we’re here to make it right. You have 180 days from the date of delivery to initiate a return on eligible items.

To begin the process, please reach out via our Contact Us page or email us directly at [email protected]. Including the following details helps us serve you faster:

• Full name on the order

• Order number

• Description of the issue

• Clear photos (if applicable)

• Your preference: refund or replacement

What Can Be Returned?

You’re eligible to return non-sale items that are:

• Unworn and unwashed

• In original condition, with tags attached

• Returned within 180 days of delivery

• Accompanied by a sales receipt.

Return Shipping Cost?

Return cost: $0.00
Yes, you read that right—we cover return shipping on items that are defective, damaged, or incorrect. 

Return Instructions

Once our team reviews your request and approves the return, here’s what you need to do:

1. Print your order confirmation email and include it inside the package.

2. Ship the item(s) using your local postal service or a courier of your choice.

3. Email us the tracking number once the package is on its way.

Shipping returns to:

Gmatador 
124 Fitchburg Dr, Woodstock, GA, United States

Exchanges?

Absolutely! If you’d like to swap a size or color, we offer one free exchange per order within the same 180-day window. Just contact us with the item you want to exchange and the replacement details.

After We Receive Your Return

Once your return package arrives:

• You’ll get an email confirmation that your return was received.

• We’ll review the return within 2 business days.

• You’ll be notified if your refund or replacement is approved.

Refunds will be processed to your original payment method.

Important Notes

• Please double-check your delivery address before placing orders.

• We are not liable for delays or issues resulting from incorrect addresses.

• Items returned without prior approval may not be processed or refunded.

Need Help?

We’re happy to assist you Monday through Friday, 9:00 AM – 6:30 PM (EST):

•  Email: [email protected]

•  Phone: +1 (947) 813-6440

•  Hours: 9:00 AM – 6:30 PM EST, Monday to Friday

•  Address: 124 Fitchburg Dr, Woodstock, GA, United States

At Gmatador, your satisfaction is more than a promise—it’s our commitment.