Shipping Policy

Last Updated: June 24, 2025

Thank you for choosing Gmatador. We want your order to get to you quickly, safely, and efficiently. Below, you’ll find all the details you need to understand our shipping process.

Shipping Carriers We Trust

We partner with leading delivery services including USPS, DHL, EMS, and select local postal providers to ensure your order is handled with care from our door to yours.

When Will My Order Ship?

All orders are processed once payment is confirmed. We prepare shipments on business days, which are Monday through Friday, Eastern Standard Time (GMT-5), excluding U.S. federal holidays:

• New Year’s Day

• Presidents’ Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Christmas Day

Order Cut-Off Time:
Orders placed after 5:00 PM EST (GMT-05:00, Eastern Standard Time) will be processed on the next business day.

Delivery Timeframes & Costs

Order Tracking & Notifications

• Once your order ships, we’ll send a tracking link to your email.

• Please allow 1–2 days for processing before tracking becomes available.

• Tracking numbers may take 3–7 business days to update as carriers scan items into their system.

You can also check tracking status via the Order Tracking page on our website.

If your package is delayed beyond the expected window, Contact Us so we can investigate.

Where We Don’t Ship

We currently do not ship to:

• Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands

• APO/FPO addresses

• International locations

Address Accuracy Matters

Please review your shipping address carefully at checkout.

• Incomplete or incorrect addresses may delay your order.

• We are not responsible for orders delivered to wrong addresses or returned due to input errors.

• If an order is returned, it may be discarded by the shipping partner. A reshipping fee will apply if you request a second delivery attempt.

• Once a parcel leaves our warehouse, we cannot redirect it or recover it if misrouted due to incorrect address input.

Special Note on Personalized Orders

If your order involves personalization or custom designs, allow additional time for our design team to complete your request. Production timelines may vary depending on design complexity.

Need Help?

If you have any questions, don’t hesitate to reach out to our support team. We’re available:

• 📧 Email: [email protected]

• 📞 Phone: +1 (947) 813-6440

• 🕘 Hours: 9:00 AM – 6:30 PM EST, Monday to Friday

• 📍 Address: 124 Fitchburg Dr, Woodstock, GA, United States

Your satisfaction is our priority — and we’re here to ensure your order arrives just the way you expect. Thank you for shopping with Gmatador.