Shopping Information

How do I find a product?
Use the search bar located at the top of any page or browse through categories listed in our main menu.

Can I save items to a wishlist?
Yes! Simply click “Add to Wishlist” on any product page. You can view your saved favorites anytime by going to My Account › Wishlist.

How do I know if a product is in stock?
The product page displays real-time availability:

In stock: An “Add to Cart” button appears.
Out of stock: Sign up for an email alert and we’ll notify you when it’s available again.

Can I check out as a guest?
Absolutely! You can complete your order without creating an account. But creating one allows you to track orders, store addresses, and enjoy member-only deals.

Payment Information

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, and most major debit cards.

Is my payment information secure?
Yes. Gmatador uses 256-bit SSL encryption and complies with PCI-DSS standards to ensure your personal and financial data is safe.

Can I use a coupon code?
Yes. Enter your code in the “Coupon / Gift Card” field at checkout, then click Apply.

What happens if my payment fails?
You’ll see an error message and get an email. Double-check your card details or try another method. If you still have issues, contact us—we’re happy to help.

Order Returns & Exchanges

What is your return policy?
We accept returns within 180 days from the delivery date for most items in new, unworn condition with original tags. Sale items and customized products may be final sale—see product page details.

How do I return an item?

Submit a return request via the Contact Us page or email [email protected].
We’ll send you a prepaid return label and simple instructions.
Pack the item securely with the original invoice and drop it off at the nearest carrier location.

Who pays for return shipping?
Return shipping is free for approved returns (damaged, defective, or incorrect items) and for first-time size/color exchanges within the 180-day window.

Can I exchange an item?
Yes! We offer one free exchange per order for a different size or color. Just email [email protected] with your order number and preferred replacement.

Shipping & Order Info

Can I change or cancel my order?
Yes—but act fast! We allow free order changes or cancellations within 24 hours of purchase. Email us at [email protected] or use the Contact Us page.

What if I entered the wrong address?
Please double-check your shipping info before submitting your order. If an incorrect address causes the package to be returned, you may be responsible for additional shipping fees.

Still Need Help?

We’re here for you Monday through Friday, 9:00 AM – 6:30 PM (EST).

📍 Address: 124 Fitchburg Dr, Woodstock, GA, United States
📧 Email: [email protected]
📞 Phone: +1 (947) 813-6440
🕘 Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)

Your satisfaction is our priority. Reach out an

Last Updated: June 24, 2025